To our customers,Thanks for your support on Planet Green ShopPlease accept our sincere apology, if delay, or other issues happens to your shipment recently.Since theCOVID-19 has not been controlled effectively, the international logistic is taking steps beyond our expectation, The logistic efficiency is much slower than usual, especially in Europe. Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.
How Is My Parcel Being Delivered?
Europe – Orders should arrive within 10-14 working days (excluding day of dispatch)
USA and Canada – Orders should arrive within 10-14 working days (excluding day of dispatch)
Rest of the World – Orders should arrive within 10-30 working days (excluding day of dispatch)
We Offer A 30 Day No Quibble Returns Policy From The Date That You Receive Your Order, Provided That The Goods Are Returned In A Saleable Condition
View Our Returns Policy
We want you to love our service. Every time you use our site we want to make sure you have an experience that will make you want to return time and time again.We offer a 30 day no quibble returns policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.If you have changed your mind, or simply no longer want your order you can return the goods within 30 days of receipt to:Planet Green Shop72 Hennops HillPretoria Rural6021South AfricaTo be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Please include details of your order number, reason for return, and if you would like a refund or exchange.Once the product has been returned to us, we will issue a refund of the product costs.Faulty, defective or wrongly delivered goods should be reported to us within 7 days of receiving your order using our returns contact form.
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